Terms of Service

Prices

  • Prices effective Jan. 1, 2023, to Dec. 31, 2023.
  • Prices are subject to change.
  • Prices are MSRP stated in U.S. dollars.
  • Prices are FOB. New market, Ontario, Canada

Payment

  • Net 30 days from date of invoice (for established accounts).
  • For new accounts, prepayment is required with first order (please provide credit information with your order to allow us to establish your credit facility).
  • Past due accounts will be billed 1.5% per month financing charges.

Shipping

  • All shipments are FOB, New market, Ontario, Canada.
  • SI Manufacturing ships via UPS or provide your choice of carrier
  • At the time of receipt, check your bill of lading carefully as it is customer’s responsibility to report damages and shortages to the carrier.
  • Back-Orders
  • If stock is not available at the time of shipment, the backordered item(s) will be shipped and invoiced separately unless otherwise notified.

Customs, Duties & Taxes

  • Orders shipped into the USA may be subject to import taxes, customs duties/tariffs and fees levied by U.S. Customs and Border.
  • The recipient (Buyer) of a trans-border shipment (from Canada to the USA) will now require a Broker to manage their shipment.
  • SI Manufacturing will issue a $50 USD brokerage credit for every eligible shipment in order to offset this cost.
  • Any and all additional charges for U.S. Customs clearance are the obligation of the recipient (Buyer) and must be fulfilled by the recipient (Buyer). These charges may include Duties,
  • Tariffs & Customs Fees.
  • SI Manufacturing has no control over these charges, nor can SI. Manufacturing predict what these charges may be.

Returns

  • Defective goods and shortages must be reported to our customer service department within 15 days after the receipt of shipment.
  • For shortages we will ship the missing item(s) or credit your account. For damages resulting from product defects, we will issue a credit or ship a replacement.
  • SI Manufacturing does not accept responsibility for goods damaged in transit. In these cases, please file a claim with the carrier.
  • General returns on products may be made within 90 days of the original invoice date. Returned products must be in resalable condition and in original packaging.
  • A 20% restocking fee will be charged on all returns unless the return is a result of an error made by SI Manufacturing. The dealer is responsible for the return freight costs.
  • SI manufacturing will provide you with a return authorization number which must be stated on the packing list of the returned shipment. All customs documents must show “goods returned” and include a copy of the original invoice