Net 30 days from date of invoice (for established accounts).
For new accounts, prepayment is required with first order (please provide credit information with your order to allow us to establish your credit facility).
Past due accounts will be billed 1.5% per month financing charges.
Shipping
All shipments are FOB, New market, Ontario, Canada.
SI Manufacturing ships via UPS or provide your choice of carrier
At the time of receipt, check your bill of lading carefully as it is customer’s responsibility to report damages and shortages to the carrier.
Back-Orders
If stock is not available at the time of shipment, the backordered item(s) will be shipped and invoiced separately unless otherwise notified.
Customs, Duties & Taxes
Orders shipped into the USA may be subject to import taxes, customs duties/tariffs and fees levied by U.S. Customs and Border.
The recipient (Buyer) of a trans-border shipment (from Canada to the USA) will now require a Broker to manage their shipment.
SI Manufacturing will issue a $50 USD brokerage credit for every eligible shipment in order to offset this cost.
Any and all additional charges for U.S. Customs clearance are the obligation of the recipient (Buyer) and must be fulfilled by the recipient (Buyer). These charges may include Duties,
Tariffs & Customs Fees.
SI Manufacturing has no control over these charges, nor can SI. Manufacturing predict what these charges may be.
Returns
Defective goods and shortages must be reported to our customer service department within 15 days after the receipt of shipment.
For shortages we will ship the missing item(s) or credit your account. For damages resulting from product defects, we will issue a credit or ship a replacement.
SI Manufacturing does not accept responsibility for goods damaged in transit. In these cases, please file a claim with the carrier.
General returns on products may be made within 90 days of the original invoice date. Returned products must be in resalable condition and in original packaging.
A 20% restocking fee will be charged on all returns unless the return is a result of an error made by SI Manufacturing. The dealer is responsible for the return freight costs.
SI manufacturing will provide you with a return authorization number which must be stated on the packing list of the returned shipment. All customs documents must show “goods returned” and include a copy of the original invoice