Terms & Conditions

Prices

•  Prices effective Jan. 1, 2019, to Dec. 31, 2019.
•  Prices are subject to change.
•  Prices are MSRP stated in U.S. dollars.
•  Prices are FOB. Newmarket, Ontario, Canada

 

Payment

•  Net 30 days from date of invoice (for established accounts).
•  For new accounts, prepayment is required with the first-order (please provide credit information with your order to allow us to establish your credit facility).
•  Past due accounts will be billed 1.5% per month financing charges.

 

Shipping

•  All shipments are FOB, Newmarket, Ontario, Canada.
•  SI Manufacturing ships via UPS or provide your choice of carrier.
•  At the time of receipt, check your bill of lading carefully as it is the customer’s responsibility to report damages and shortages to the carrier.

 

Back-Orders

•  If stock is not available at the time of shipment, the back-ordered item(s) will be shipped and invoiced separately unless otherwise notified.

 

Returns

•  Defective goods and shortages must be reported to our customer service department within 15 days after the receipt of the shipment.
•  For shortages, we will ship the missing item(s) or credit your account. For damages resulting from product defects, we will issue a credit or ship a replacement.
•  SI Manufacturing does not accept responsibility for goods damaged in transit. In these cases, please file a claim with the carrier.
•  General returns on products may be made within 90 days of the original invoice date. Returned products must be in resalable condition and in original packaging.
•  A 20% restocking fee will be charged on all returns unless the return is a result of an error made by SI Manufacturing. The dealer is responsible for the return freight costs.
•  SI manufacturing will provide you with a return authorization number which must be stated on the packing list of the returned shipment. All customs documents must show "goods returned" and include a copy of the original invoice.

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